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Home>Terms and Conditions

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by  SoundTree
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by  SoundTree
SoundTree accepts the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
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Links  by  SoundTree
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SoundTree is not responsible for the operation of or content located on or through any such site.
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Multiple Product Orders  by  SoundTree
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by  SoundTree
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SoundTree reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by  SoundTree
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether SoundTree signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products  by  SoundTree
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00PM EDT, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by  SoundTree
At SoundTree we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

When you order, we need to know your name, e-mail address, phone number, shipping/billing address, and credit/debit card information. This allows us to process and fulfill your order and to notify you of your order status.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
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Privacy on Other Web Sites  by  SoundTree
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. SoundTree is not responsible for the actions of third parties.
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Returns  by  SoundTree
Terms and Conditions -- SoundTree's 30 day money back guarantee: If you are not satisfied with your purchase, you may return it within 30 days of the date of receipt for a refund or credit. All returns must be accompanied by a valid RA number (issued from SoundTree) appearing on the label. An RA number can be obtained by contacting the Business Manager at 800.963.8733 or info@soundtree.com. Send your return to:

SoundTree
Attn: (your RA number)
316 South Service Road
Melville, NY 11747-3201

The item must be in the same condition it was in when you bought it and sent in its original packaging materials. SoundTree reserves the right to charge for incomplete returns or damaged returns. If original packaging has been discarded, customer must pay for new packaging and freight for us to send new packaging. Refunds and credits do not include shipping and handling costs. It is suggested that customers send returns back in via a trackable shipping method. SoundTree is not responsible for returns that are lost in transit.

Items which cannot be returned: Opened computer software, special order products, videos, books, sound cards, microphones, and digital/audio recording equipment with magnetic heads.

More definition in addition to the above If you ordered the wrong item or are not satisfied with an item.
  • Software - unopened software may be returned within 30 days of receipt for full credit. There is no return of software if the package has been opened. Packages without cellophane will only be accepted if media is still sealed.
  • Korg - 30 days from date of receipt with original packaging only.
  • Computer hardware and peripherals - 30 days from date of receipt with original packaging only. No return on special order items.
  • Other Hardware - (Pro Audio, speakers, projectors, etc.) - 30 days from date of receipt with original packaging only.
  • Microphones and equipment with tape heads - Because of the personal nature of microphones and immediate wear on recording heads, there is no return on these items.
Customer received a product that is damaged or faulty. All claims must be made within 30 days of receipt.
  • Damage from shipping - Items received with obvious damage should be refused and SoundTree should be notified (call 1-800-963-8733). Damaged shipments that are refused will be sent back to SoundTree and a new product will automatically be issued. All other claims resulting from damage in shipping must be made within 30 days of receipt of item. This includes "Concealed Damage" in which the damage cannot be assessed by looking at the box or other packaging material. It is the customer's responsibility to un-box all items in this time frame and check for satisfactory operation.
  • Faulty product - product not functioning to the specifications of the manufacturer can be returned within 30 days of either the receipt of the product of the "sign-off date" of the installation. All returns must be accompanied by a return authorization number (RA, see above). Past that point, SoundTree will pass along all manufacturer warranties as stated in their individual policies. Information on exact manufacturer warrantees is available on request.
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Shipping Policy  by  SoundTree
Shipping Time -- Most orders received before 1:00PM EDT will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM EDT will ship the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SoundTree or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes  by  SoundTree
SoundTree shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within AZ, CA, FL, MN, MO, NC, NY, and TX. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by  SoundTree
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SoundTree shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SoundTree shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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Using the SoundTree Web Store  by  SoundTree
The SoundTree Educational Store is for use exclusively by educational, government, and religious institutions and their purchasing agents or teachers and students affiliated with those institutions.
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